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TERMS AND CONDITIONS
Here’s everything you need to know about the terms and conditions of booking a VOGO Tour. Please read through carefully and get in touch if you need more information.
OFFICIAL TERMS AND CONDITIONS
The following terms and conditions (‘booking conditions’) form the basis of your contract with VOGO Tours – referred to as ‘we’, ‘us’ or ‘our’) of 7 Bell Yard, London, WC2A 2JR which is registered in England under company number 12008929. Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking via our website, in person or over the phone, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. The person who makes the booking is taken to have accepted these booking conditions on behalf of all persons named on the booking. References in these booking conditions to your ‘holiday package’ ‘trip’ or ‘tour’ are references to the tour package you have booked with VOGO Tours.
You will be advised of the current price quoted in GBP sterling before your booking is confirmed. You will be responsible for any bank charges that may be incurred. Payments can be made by bank transfer, debit or credit card. In all cases, a booking will not be confirmed until we are in receipt of cleared funds. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. A contract will exist as soon as we issue our confirmation invoice.
The deposit required at the time of booking is 30% of the holiday price. Once your deposit is paid, there is a 7-day cooling off period where your deposit is fully refundable for any reason, after this period the deposit is non-refundable. Please note that final payment conditions supersede this cooling off period, should the final payment date be in the cooling off period. Final payment of the balance of your holiday package price is due 12 weeks prior to the commencement of the tour. Payment in full is required at time of booking for reservations made less than 12 weeks before the commencement of the tour.
The total balance must be paid on time, please note if we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking and we reserve the right not to issue travel documentation and treat your booking as cancelled. In this case, we will be entitled to keep all amounts paid or due at that date.
Travel Information & Documents
After booking, you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information and contact us immediately if you think any details are incorrect. We regret we cannot accept any liability if we are not notified of any inaccuracies. We will do our best to rectify any mistake notified to us but you must meet any costs involved in doing so.
Changes or Additions to Your Holiday
We reserve the right to alter the prices of any trips shown on our website or set out in our written proposal to you at any time before or after your booking is confirmed. This may be, for example we may be asked by suppliers to make payment to them earlier than normal. Where this situation arises, we reserve the right to ask you to make payment of the requested sum within a stipulated period and prior to balance due date. Any such early payment will be non-refundable.
We endeavour to ensure that the most up to date and accurate prices are in our website, e-brochures, communication and/or quotations however, please note, the information is for guidance only, is subject to alteration without notice and may have changed by the time you come to book your holiday. Accommodation photographs are indicative only and may not be of the exact room you have been quoted for. Hotel standards in more remote locations may not be quite as high as in major centres. VOGO Tours endeavours to utilise the most suitable accommodation available in each destination to ensure passengers enjoy high levels of cleanliness, comfort and service. Alternations may be necessary for various reasons including, without limitation, local conditions, annual events, road, river or weather conditions, strikes or other reasons beyond reasonable control of VOGO Tours. VOGO Tours will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. VOGO Tours will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Your holiday package price will be confirmed to you at the time of booking and we recommend you to check all details at the time of booking. We reserve the right to cancel the booking and not accept any liability if you do not wish to accept the correct price applicable to your holiday package. In such circumstances you will be given the choice of amending your booking to an alternative holiday.
Health & Fitness
A good level of fitness and health is required to participate on a VOGO holiday. In some destinations there are extensive sightseeing excursions by foot, which can include climbing of stairs and walking on uneven surfaces. VOGO tours welcomes passengers with disabilities or special needs however, any disability or medical conditions which may affect your health, mobility and fitness must be reported to us as soon as possible even if such conditions develop after your booking is confirmed so that we can make reasonable adjustments to the tour to accommodate your special needs. If we reasonably feel unable to properly accommodate particular needs or we feel would affect your safety and/or the safety and/ or enjoyment of other passengers, we reserve the right to decline the reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
Where a special request is an important factor in your choice of holiday, you must advise us when your booking is made. VOGO tours will endeavour to cater to vegan and vegetarian diets however there are some elements that are simply out of our control. Instances such as, but not limited to the use of equipment and utensils whilst food is prepared for restricted diets and seats made of leather on public transport. Although VOGO tours will endeavour to pass your request onto the supplier, we cannot guarantee that it will be accommodated. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.
Visa & Passports
All passengers must have a passport that is valid for at least six months after the holiday return date. All passengers should check with their embassy, foreign commonwealth office or consulate for travel advice/current requirements. Passengers are solely responsible for meeting necessary passport and visa requirements and paying all associated costs. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. VOGO Tours is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation or due to changes in governmental travel restrictions.
Public Holidays & Festivals
Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment.
Not Included in Tour Price
Flights to/from the UK mainland at the beginning/end of your tour if required. Passport and visa charges, vaccinations, medications, medical costs, gratuities, tips and items of a purely personal nature (laundry bills, bar bills, phone calls, etc), freight costs or import duty for gifts/souvenirs,, expenses incurred for items purchased away from group tour (meals, alcoholic and soft drink beverages, tours, transport, etc), excess luggage, travel insurance plus any other items not mentioned. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss.
If We Change Your Holiday
VOGO Tours endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using suppliers, over whom we have no direct control. On occasions changes do have to be made, VOGO Tours reserves the right to cancel or amend holiday packages/excursions accordingly. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer an alternative date or tour (or a refund of the monies paid for arrangements made by VOGO Tours).
If You Want To Change Your Holiday
If, after the contract between us has come into existence, you want to change your holiday we will do our best to pass your request to the relevant supplier, however we cannot guarantee that such changes can be made. Where a change can be made, it will be subject to additional charges such as any further costs incurred as a result of the change.
All cancellations must be received in writing by VOGO Tours and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services, or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by VOGO Tours.
Cancellation Policy For holiday packages 90 days or more prior to departure = Loss of deposit
Less than 90 days prior to departure = 100% of holiday package price.
As a basic principle, no refunds will be paid to clients who do not complete a tour. However where we ourselves are able to obtain a refund from hotels or principals for services not used, we will pass this on to you, less any reasonable administration charges.
In these conditions Force Majeure means the occurrence of an event that is beyond the reasonable control of VOGO Tours and which could not have been reasonably prevented by VOGO Tours, which includes, but is not limited to:
(a) war, insurrection, riots, strikes, armed conflict, criminal damage, civil strife, industrial dispute, decisions by government or governing authority, terrorist activity or the threat of any such acts;
(b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels;
(c) nuclear or other industrial accident causing environmental pollution or contamination;
(d) technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers
or (e) change in law, meaning, enactment, amendment (including repeal) in the law or the law in any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or countries caused by declared epidemic/ pandemic events and all similar events outside our control.
Termination of Booking Contract or Change of Travel Arrangements due to Force Majeure If VOGO Tours, in its reasonable opinion, considers that any Force Majeure event prevents VOGO Tours (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services the subject of the booking contract with you, VOGO Tours may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.
Limitation of Liability in the Event of Force Majeure In the event of a force majeure event making it impossible or unsafe for VOGO Tours to deliver all or part of the Holiday Package, VOGO Tours will refund the customer for the unperformed part of the Holiday Package less any reasonable losses incurred before cancellation. Losses may amount to a substantial proportion of the booking price. VOGO Tours will use reasonable endeavours to minimise losses incurred our guests. Customers must take out travel insurance to protect themselves against loss in the circumstances.
Limitation of Liability
VOGO Tours agrees that the holiday arrangements it will make, perform or provide, as applicable, as part of the contract with you will be made, performed and provided, as applicable, with reasonable care and skill. We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. We will only be responsible for what employees do or do not do if they were acting within the course of their employment and we will only be responsible for what agents or suppliers do or do not do if they were at that time carrying out work that we had asked them to do. Please note that it is your responsibility to show that reasonable care and skill has not been used if you wish to make a claim against us.
When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). We will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-
(a) the fault of the person(s) affected or any member(s) of their party or Terms & Conditions
(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or
(c) an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care
(d) the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your or holiday or suffer any problems because of a reason you did not tell us about when you booked your or holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business. Please note, we cannot accept responsibility for any services which do not form part of our contract.
In the event that you wish to make a claim or complaint against us, both the services that we have agreed to provide or arrange as part of the contract between you and us and the laws and regulations of the country in which the claim or complaint occurred will be taken into consideration in determining whether or not the services were properly provided. If the services provided comply with local laws and regulations, the services will be treated as having been properly provided, even if the services did not comply with the laws and regulations of the UK, unless the claim or complaint relates to the failure to provide a safety feature which may cause a reasonable holiday maker to refuse the particular arrangements.
Should you have any complaints about any aspect of your holiday arrangements, you must inform our local representative or tour leader immediately and the supplier of the arrangements concerned. Problems can most easily be dealt with on the spot. Please note, if you do not report a problem or complaint which, if it had been reported at the time it occurred could have been resolved there and then we cannot accept any liability in respect of that problem or complaint. It is sensible to expect a client travelling in the developing world to be reasonably resourceful if things go wrong. If you experience any difficulties, contact us in the UK at our head office. The number will be found on your pre-departure information and with your tickets. In the unlikely event that an acceptable solution cannot be found, you should then write to us within 28 days of your return with full details of your complaint. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.
Your Personal Data
On 29 March 2017, the United Kingdom submitted notification of its intention to withdraw from the European Union pursuant to Article 50 of the Treaty on European Union ("Brexit"). There is great uncertainty about how this will affect the UK's future relationship with the EU. In particular, Brexit may have a substantial adverse impact on our or our suppliers' ability to perform your booking ("Brexit Event"). For customers who have yet to depart, our obligations to you under your booking are conditional upon there not being a Brexit Event. If, in our reasonable opinion, a Brexit Event has occurred, we will inform you as soon as possible in writing, upon which we will both be relieved of any further obligations in relation to the booking. If this happens, we will return to you any payments you have made in respect of your booking, which shall be the full extent of our obligations to you. We will not compensate you for a Brexit Event.
VOGO Tours representatives are empowered to ask guests to depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from a holiday package. Guests will be responsible for arranging and paying for their own transport home if they are asked to leave the tour. VOGO Tours is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package.
See entry requirements for your travelling destination for more information before you plan to travel. British Nationals may need a negative COVID-19 (PCR) test result that is not older than 48 hours. Changes to restrictions may be introduced at short notice. You should comply with any screening measures put in place by the authorities.
Photo & Videos of the tour may be taken, which may be used for promotional purposes. Map may not be to scale. Some images are copyright.
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